About us
Neem is a leading embedded finance platform that helps digital businesses seamlessly embed financial services—from payments and earned-wage access to lending products—into their platform. Founded by serial entrepreneurs and backed by global and local investors including DNI Group, Arif Habib, Outrun Ventures, SparkLabs Fintech, angel investors from Stripe, PayNet, M-Pesa and more. Neem is driving a strong impact and shaping the next generation of the financial landscape in Pakistan.
What we offer
- Hands-on operating experience of building pioneering digital fintech businesses with a powerful impact vision for Pakistan and emerging markets, together with a globally experienced team of operators, and entrepreneurs
- A supportive and inclusive culture designed to help you find your purpose & grow you professionally and as a person
- Competitive salary base
- Technology allowance
- Health & wellbeing allowance
- Employee stock options scheme
What are we looking for
We are looking for an Implementation Associate to join our Neem Paymenow business line. In this role, you will be responsible for ensuring the successful deployment and implementation of our EWA solutions to our B2B customers. You will work closely with the sales/BD team to understand the client's needs and configure the platform to meet their requirements.
Your responsibilities
- Collaborate with the business development, sales and customer experience teams to gather client requirements and develop implementation plans.
- Serve as the primary point of contact throughout the implementation process, providing timely updates and addressing any concerns or issues that may arise.
- Configure the platform according to specifications, ensuring all features and functionalities are properly set up and optimized.
- Conduct thorough testing and quality assurance checks to verify system functionality and accuracy.
- Provide ongoing support and troubleshooting assistance to clients post-implementation, serving as a trusted advisor and resource for technical inquiries.
- Document client configurations, processes, and best practices to facilitate knowledge sharing and continuous improvement.
- Collaborate with internal teams to identify and implement process improvements and product enhancements based on client feedback and industry trends.
- Work closely with customers and partners to manage larges quantities of customer data pull and push integrations.
You should apply if
- You have a bachelor's degree in information technology, software engineering or a related field.
- You bring at least 3 years of experience in software implementation or customer success roles, preferably in the SaaS or BaaS industry.
- You have experience with payroll services or EWA deployment and integration (Preferred)
- You have strong technical aptitude and proficiency with software applications and systems.
- You have a proven ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
- Attention to detail and meticulous love for customer data and data cleansing.
- You are aligned with our Neem core values and ready to show up daily in sync with those principles (below)
Our Neem core values:
💫 Our purpose is our north star
🧗🏽 We put autonomy over control
🚴🏽♀️ We roll with YES mindset
🤲🏼 We speak up openly
🌿 We care about our impact
❤️ We nurture ourselves
At Neem, we are always on the lookout for remarkable talent, values fit, competence, and people driven by purpose. We are building a diverse, inclusive and authentic workplace, so if you’re excited about any of the open roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
